Returns:

1.      Defective or Damaged Items:

·         We accept returns exclusively for items that arrive defective or damaged.

·         In the event of receiving a defective or damaged item, kindly reach out to our dedicated customer service team at info@backsplash.co.za within 2 days of receiving your order.

Refunds:

1.      Processing Defective or Damaged Returns:

·         Upon receipt and inspection of the returned item, we will promptly notify you of the status of your refund request.

·         Approved refunds will be initiated to your original method of payment.

·         Please allow up to 7 business days for the processing of refunds once approved.

Non-Refundable Items:

·         Please note that we do not accept returns or provide refunds for reasons other than defects or damages.

Contact Us:

Should you have any inquiries or require assistance regarding defective or damaged items, please don’t hesitate to contact our customer service team at info@backsplash.co.za. We are committed to addressing your concerns and ensuring your satisfaction with our products.

Backsplash online reserves the right to modify this policy without prior notice.